General terms and conditions
Austria Hotels International General Terms and Conditions- PDF File
On-line reservations
If using our integrated on-line reservation form please note that your reservation will become definite only after having received a reconfirmation by fax or email.
Reservations for the same day will be accepted until 6:00 p.m.
Later than that please contact the hotel directly.
Check-in/Check-out
Your room will be available from 2:00 p.m.
We kindly ask you to check-out before noon.
Early check-in or late check-out without surcharge is subject to availability.
Please ask for details when making your reservation.
Rates & Taxes
All our rates are per room and night, including breakfast, local taxes, service charges and VAT.
Children policy: (in parents’ room, max. 1 child)
Children up to 9 years are welcome free of charge in our hotel, including buffet breakfast.
Children from 10 years and adults are charged 30 % of the room stay per night for the extra bed.
Baby cots are available at no extra charge.
Rooms
For some rooms an extra bed can be booked - at most 1 additional bed per room.
Guarantee policy & acceptance of credit cards:
Guarantee required at the time of booking.
Guaranteed reservations are kept until 11:00 a.m. the next day.
Personal cheques are not accepted.
We accept the following credit cards as a guarantee and for payment:
Cancellation:
Unless agreed otherwise (e.g. Advanced Purchase conditions) cancellations are free of charge till 1 day prior to arrival.
Please contact the hotel directly in case you need further details.
Combine same bookings:
Should individual reservations placed at different times, or a reservation of several rooms in one single reservation by an individual or a participant of a group booking generate a group booking, the hotel reserves the right to combine the individual reservations to one group account, modifying the terms of reservations and cancellations.
Should these amended terms not be accepted by the booker, the hotel reserves the right to cancel the entire reservation.
Reservations for meetings, seminars, events etc. at negotiated rates:
If you indicate at the time of reservation (check-in) that you are participating in a meeting, seminar, event etc. and request a negotiated rate, the hotel reserves the right to check availability of that particular rate prior to confirming your reservation details. Should the special rate not be available, the rate mentioned in your earlier confirmation will be applicable.
This will also apply to voucher programmes such as eBay, American Express etc...
General conditions:
All our agreements are subject to the Austrian Hotel Contract Regulations (AHCR) and the Austria Hotels International General Terms and Conditions.
